delivering bad news requires communicating honestly and directly, but also effectively

delivering bad news requires communicating honestly and directly, but also effectively. Communicating negative information or giving feedback to an employee is especially important for both the employee’s as well as the organization’s morale.
Review the following scenario:
Nancy Douglas is an assistant accountant for the hardware division of Crothwall and Associates—an IT company founded in 1997 and currently worth five billion dollars. The company conducts performance appraisals twice a year. Nancy has worked for the company for a year and a half and has received a B grade on her performance for both the appraisal cycles. After her second appraisal, Nancy had made a ten-thousand-dollar accounting mistake. Nancy takes an hour to commute to work and is a single parent. She has two children, ages three and six, and is on medication for insomnia.
Assume that you are an assistant HR manager at Crothwall and Associates. You need to inform Nancy that she has received a C grade on her performance after the third appraisal and this is her only opportunity to improve the quality of her work.
Based on your analysis of the scenario, the module readings, Module Readings:
Complete the following readings :
Read the online lectures for the Module
From the textbook, Leadership Communication, read the following chapters:
Chapter 13 – Leadership through Strategic Internal Communication
Chapter 14 – Leadership through Effective External Relations
Note: On the Online Library homepage, click on the Find Articles button. On the Find Articles & More page, find the link to the database Business Source Complete in the alphabetical list. In Business Source
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Complete, search by the article title to locate the full text of the article.
From the Argosy University online library resources, read:
Bisel, R. S., & Messersmith, A. S. (2012). Organizational and supervisory apology effectiveness: Apology giving
in work settings. Business Communication Quarterly, 75(4), 425–448.
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Edelman, A. (2006). Take your feet out of your mouth: Avoiding the most common managerial communication pitfalls.
Business Credit, 108(8), 57.
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14 ways to 'Wow' your audience. (2001). Physician Executive, 27(6), 26.
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Veil, S. R., & Husted, R. A. (2012). Best practices as an assessment for crisis communication. Journal of
Communication Management, 16(2), 131–145.
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