IT Governance Policies and Procedures
Assignment Type - Individual Paper
Task Type - Individual Project
Deliverable Length - At least 10 - 15 double-spaced pages (with title and references included)
Points Possible - 170
Overview
A U.S. Telecommunication Company has several problems in accessing sales data effectively and
in a timely fashion because of its very basic paper-based process, causing it to lose out to its
competition. An information technology (IT) infrastructure evaluation must be conducted and
analyzed to evaluate the company's nature of business and the need for IT architecture, specifically
for Telecommunication Company. Without fact-finding and statistics, the IT infrastructure will not
help.
Throughout this course, you learned about several aspects of IT governance that will result in a
complete IT Governance Policies and Procedures Manual for a company of your choice. IT
governance formalizes the policies and processes that enforce IT systems and information security,
data management, data policies, business process management, and risk management. You are to
research to support the development of your document, and assumptions may be made when
necessary.
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Assignment Description
You will be developing a comprehensive IT Governance Policies and Procedures Manual.
The overall IT Governance Policies and Procedures Manual will consist of the following
deliverables: Project Outline, Governance Framework, Business, and IT Goals and Mission
Statement, IT Support Policies, Training Plan and Continuous Improvement Plan.
Part 1 - Organization and Project Selection – Post your chosen organization and topic in the
Discussion area on or before end of week 6 for approval by the instructor.
(Due date before week 6 - October 6, 2019)
The first step will be to select an organization as the target for your IT governance plan. This
organization can be real or hypothetical and will be used as the basis for this research paper.
The selected organization may already have an IT governance plan in place and still be used as
the basis for the projects in this course. Appropriate research should be conducted to support the
analysis in your plan, and assumptions may be made when necessary
Part 2 - Assignment Requirements (Due date week 7 - October 13, 2019)
1. Project Outline
- Brief description of the organization (can be hypothetical) where the plan will be deployed
- Include a list of products or services provided by the company, company size, location(s), and
other pertinent information.
- Summary of the IT systems and major computer and data uses of the company that would be
affected by an IT Governance Policies and Procedures Manual
2. Governance Framework
- Research and select an IT governance framework to use as guidance in the development of
your IT Governance Policies and Procedures Manual development.
- Summarize the key points of the selected governance framework.
- Describe why the selected framework fits the needs of the selected organization.
3. Business and IT Goals and Mission Statement
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Business and IT Goals
- Create business and IT goals and a mission statement for your selected organization.
- List and describe at least three major business goals for your organization.
- List and describe the IT goals for your organization that will support the business goals.
- List and describe any additional IT goals required to support the IT operations of the
organization, including support of the IT mission statement.
- Discuss any conflicts between the business and IT goals of the organization and address any
changes that must be made to resolve the conflicts.
IT Mission Statement
- Identify the key goals from the Business and IT Goals analysis that will form the basis of the IT
mission statement.
- Prepare the mission statement using clear, concise language that addresses each of the key goals
you identified in the first step.
4. IT Support Policies
- Create the IT Support Policies section of your manual for your selected organization. The
support policies should address incident management, support prioritization, and escalation.
- IT Support Policies
- List and describe the major policies that are necessary to govern the IT support for your
organization
- Policies should include, at a minimum, incident management, support prioritization, and
escalation.
- Additional policies should be included as deemed necessary to create a robust IT support
policy.
5. Disaster Recovery and Business Continuity Policies
- Identify the primary disaster risks that could damage or destroy IT assets, including
computer systems, software, and data.
- Develop a set of policies that will ensure the safety of the IT assets in the event of the
identified disaster risks occurring.
- Establish procedures that will allow the business to continue operation in the event of any of
the identified disaster risks.
- Perform a risk analysis to justify the cost of protection and disaster recovery measures versus
potential financial damage to the business.
6. Training Plan
o Identify the major categories of IT training that are necessary for the organization.
o Describe the goals for each of the training categories.
o Include a summary of how each of the major training categories will be implemented.
• Continuous Improvement Plan
o Describe the purpose of the Continuous Improvement Plan.
o Describe the primary steps required to implement the improvement plan.
