When building positive relationships, affirming dignity and enhancing the organizational climate, the two most important words are "thank you"!

When building positive relationships, affirming dignity and enhancing the organizational climate, the two most important words are "thank you"!
Review article: https://hbr.org/2013/04/the-two-most-important-words
Listen to the following Ted Talk:
https://www.ted.com/talks/laura_trice_suggests_we_all_say_thank_you
ANSWER THE FOLLOWING QUESTIONS:
1. What are two specific points these presentations have in common?
2. Why does the use of thank you improve or detract from our emotional quotient?
3. What would you consider to be different between these two presentations about the same subject?
4. How would you use the information in these two presentations to improve your interactions with coworker?
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