Why is quality a difficult term to define? How can we improve our understanding of quality? Is there a difference between service quality and product quality?

Why is quality a difficult term to define? How can we improve our understanding of quality? Is there a difference between service quality and product quality?
Question 2
The quest for perfect quality may seem like an "ideal" but not necessarily attainable. Six Sigma is considered the one of the best tools for world-class companies, but even in Six Sigma you can have 3.4 defects per million parts, which may not seem much for most consumer products, but for medical devices for instance, it can be the difference between life and death for 3 patients out of a million. But the quest for perfect quality must be a goal for companies to strive for. It is a logarithmic function, As more efforts are directed to improve quality the defect rate would tend to flatten out to near zero, but never quite reaching zero. That is the principle of six sigma or the normal curve theory.
Question 3 (VanEWill)
Quality is not an element of the object or product, it is merely a way a person observing or using a product. But the longevity of a product, quality can be very different. Any time you present a new product it can be viewed differently as to what quality look like which I feel make it so hard to say are define what quality should be. You can improve your understanding of quality by making a commitment to be more efficient at what you do and measuring the success of that. Mistakes can also be tracked and then improvements can be made. Product quality is the way a product performs. While service quality is how well an experience was when shopping for, buying, using a product or service. Any thoughts?
Question 4
Why do companies go into business? Is it for pure quality? Or is it to offer a profitable product? A race car team's main objective is to win races that will provide top revenues. They accomplish this by having the best available team of mechanics, the best car, engine, tires and auto parts and the best pilot. But in such competitive environment there is no room for errors, therefore excellent quality in every aspect becomes a main pillar of their winning formula. By the same token, in order for suppliers to build the greatest number of components to distribute to their clients and make a profit, there is little or no error allowed to provide a great customer service that will be their ticket for more sales orders, growth and ultimately profit.
Managing Quality: Integrating the Supply Chain, Ch. 2
Question 5
What are some approaches taken by leadership in planning, developing, and implementing a quality process? Compare the quality theories of Deming, Juran, CRosby and Ishikawa.
Quality Management for Organizational Excellence, Ch. 1
Question 6
Explain Deming's 14 principles and how his theories have contributed to establish quality standards across industries.
Quality Management for Organizational Excellence, Ch. 2
Question 7
Define quality in terms of cost of quality and market globalization.
Managing Quality Ch. 5
Question 8
Describe the difference between the internal and the external customers of a business organization. What are the advantages and disadvantages of using a customer-driven or a product-driven quality strategy?

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