If there is a person in a management position they have to be a leader. A strong leader will know how to get the job done, how to properly delegate, and communicate. A good leader will have a strong team and competent employees in his or her department. They will also make sure that there is accountability for peoples responsibilities. If a manager does not do this, people will do what they want, when they want, and it will not be a quality job. If employees see a manager not following rules and procedures, they are probably not going to do so either. This will also lead to turmoil if the manager is not doing what he or she is supposed to and the employees are. An unhappy employee will not do a quality job. It is up to management to be a strong leader and make sure that the employees are happy.
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