Develop human resource delivery strategies

Manage human resources services
ASSESSMENT 3
BSBHRM501
Manage human resources services
Human Resource Delivery & Performance
Elements Addressed
1. Develop human resource delivery strategies
2. Manage the delivery of human resource services
3. Evaluate human resource service delivery
4. Manage integration of business ethics in human resource practices
Assessment Criteria
The following assessment activities are to be completed in class. Students can work in groups of 2 or 3 to research and develop the answers to the following.
A: Develop Human Resources Strategies
1a) Describe 6 Human Resource (HR) services that would be included in an organisation’s HR Service Delivery Strategy. Explain how each area helps a Business/Company achieve the following goals in their Business Plan.
· Increase sales revenue by 10%
· Reduce reportable WHS incidents by 20%
· Reduce staff turnover by 10%
· Reduce salary expenditure by 10%
B: Deliver Human Resource Services
Research the internet and locate an example of the following.
1. Employment Contract to use when employing a new staff member.
· Discuss the information contained within the contract and why it is important to include this information.
· In the event of a dispute or poor worker performance what role does the contract play?
· How can the contract protect both the employer and employee?
2. Terms of Service Agreement to use when engaging an employment specialist.
· Discuss what type of information a Service Agreement needs to contain and why.
For both types of contracts discuss what is required to effectively monitor their performance and address poor performance in a timely manner.
C: Evaluate Human Resource Delivery
Performance Management Tools
1. Describe two models of evaluation that can be used to capture information for evaluation.
2. Design a feedback form suitable to capture information about why an employee is leaving a company. This information may be discussed at an ‘exit’ interview.
3. Balanced Score Card
For the Balanced Score Card model shown above provide two (2) examples for each of the four (4) areas;
1. Financial
2. Internal Business Processes
3. Learning and Growth
4. Customer
Base this information on a large Taxi Driving company.
Discuss how each area of the model contributes to the vision and strategy of the company.
4. Return on Investment
Locate and explain how the Return on Investment (ROI) calculation is derived.
What does a result of 20% ROI say about the company?
How reliable is this information to a business owner or investor?
D: Workforce Diversity
The Director of a company is keen to develop a workforce with a high level of diversity.
You are required to present a 10 minute presentation to the Director on;
“Developing Diversity – The 21st Century Challenge”
As part of your research, you will review information provided on the Diversity Council of Australia’s website,
http://www.dca.org.au
Your presentation will discuss the following.
· What is workforce diversity?
· Why is it an important factor to consider in business in the 21st Century?
· The 9 areas of diversity
· Recommendations on how the company can incorporate diversity into its structure.
E: Business Ethics
You are required to develop a “Code of Conduct” for the company, JKL Industries, mentioned in Assessment 1.
Some of the areas to cover include:
3. personal behaviour
4. behaviour towards others in the workplace
5. behaviour towards clients
6. business ethics
7. compliance with relevant legislation
8. use of business / personal information
Once your code of conduct is complete discuss how you would;
1. communicate the code of conduct to all staff members?
2. monitor compliance with the Code of Conduct?
3. incorporate the code of conduct into HR policies and practices?
4. ensure breaches of the Code are dealt with in a timely manner?
Discuss the process steps that would take place if a breach of ethical conduct occurred within the company.
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