Business Continuity Management
· COVID – Initial Measures
o Implement fundamental emergency measures for the current situation
o Implement all the recommendations from WHO, CDC etc.
o Benchmark of introduced measures within your industry
o Employee travel restrictions or travel ban
· COVID – infrastructure risks
o Check the readiness of infrastructure and other services (SaaS etc.) for the higher load of employees working remotely
o Check if the corporate systems can be managed remotely without the physical presence of IT employees (Operations, Support etc.)
o Map single points of failure in the infrastructure in case of remote operations, design countermeasures
o Define the responsibilities of suppliers according to SLAs in case of emergency situations, draft any required amendments
o Set up sufficient IT support for remotely working employees
o Prioritise access to corporate systems (Management, Top Management priority etc.)
o Review the number of applicationlicences that ensure remote access
· COVID – cyber risks
o Check security and monitoring of applications for remote access
o Test applications for remote access (VPN etc.) + patches, hardening
o Perform Awareness campaign for specific cases of social engineering attacks in communication related to crisis
· COVID – employee risks
o Analyse key roles that require on-site access, plan a backup plan in case of their absence (e.g. substitutability)
o Design measures to help employees’ with management of stress and stressful situations
o Arrange a method of assigning and distributing employees at various levels of operational reduction
o Set up access for employee mobility (division of shifts, transport, etc.)
· COVID – business and operational risks
o Map single points of failure within the organisation (processes, employees, technologies) and draft countermeasures
o Establish emergency measures and organisational instructions in order to ensure continuity of operations according to the level of risk
o Set up reaction plans (procedures, allocation of employees, tools and other resources)
o Prepare for issues in the supply chain
o Make arrangements for work that cannot be done remotely
o Prepare for the need to close down office or business premises
o Stabilise the organisation for the event of a significant impact on its economy (Plan for optimization ofcosts, processes and portfolios)
o Prepare scenarios, plans and measures to restore business operations (disaster recovery plans)
· COVID – communication risks
o Set up a mechanism of communication with employees (positive), partners, suppliers, authorities, and the public
o Monitor, manage, and communicate the impact of COVID-19
o Governments and businesses alike are facing unprecedented challenges related to COVID-19. To enhance business resilience, organizations can leverage location intelligence to understand the impact of the crisis and make data-driven decisions to enhance recovery efforts.
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