Department leaders are often asked to develop productivity measures (e.g., metrics, or ratios) to help monitor and ultimately improve productivity. In selecting the primary productivity measure for a unit or department, a leader must carefully assess its most significant activities. Ideally, every important activity would be incorporated in the productivity measure, but in practice this is rarely feasible. Hours worked/Inpatient days, for example, is a common and helpful productivity measure in nursing units. It does not reflect, however, nursing tasks involving patient discharges, observations, or transfers; one concern is that staff may focus more on those activities being measured, and less on other tasks.
Begin by selecting any type of unit or department in a hospital, outpatient clinic, long-term care facility, or other health care setting.
Identify your selected unit (or department) in the first line of your posting.
Identify the key inputs and outputs of this unit.
Briefly discuss factors that should be considered when establishing the primary productivity measure for your selected unit.
Propose one productivity measure for this unit and provide a rationale.
What are possible consequences—positive or negative—of the selection of this productivity measure?
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