Experts suggest that there are four key contextual factors that leaders must be aware of when making an assessment of the situation.
First, leaders need to consider the relationship between the leaders and the members of the group. Social and interpersonal factors can play a role in determining which approach is best. For example, a group that lacks efficiency and productivity might benefit from a style that emphasizes order, rules, and clearly defined roles. A productive group of highly skilled workers, on the other hand, might benefit from a more democratic style that allows group members to work independently and have input in organizational decisions.
Second, the leader needs to consider the task itself. Tasks can range from simple to complex, but the leaders needs to have a clear idea of exactly what the task entails in order to determine if it has been successfully and competently accomplished.
Third, the level of authority the leader has over group members should also be considered. Some leaders have power conferred by the position itself, such as the capacity to fire, hire, reward, or reprimand subordinates. Other leaders gain power through their relationships with group members, often by gaining respect from group members, offering support to employees, and helping workers feel included in the decision-making process.
Finally, as the Hershey-Blanchard model suggests, leaders need to consider the level of maturity of each individual group member. Maturity level is a measure of both an individual's ability to complete a task as well as their willingness to complete the task. Assigning a job to a member who is willing but lacks the ability is a recipe for failure.
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