The third interpersonal skill you will learn about is conflict management. A conflict exists whenever people are in disagreement and opposition. There are five conflict management styles that can be used to resolve conflicts. Understanding these styles will be critical to you in your career. Effective leaders know how to manage conflict and this weeks assignment will ensure you understand the techniques a manager can use to manage conflict.
In Leadership:
Complete Questions 1-6 in the case study about Reed Hastings on pages 222-223
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