Task one is based around you applying for the customer service manager position within the five star hotel as written bellow.
You are applying for the position of Customer Service Manager in a 375 Bedroom, 5 star hotel in Central London. The Hotel Management wish you to formulate and implement a new customer service policy. You have been asked by the GM to answer the following questions as part of the interview process
B) Different communication methods the hotel can use and how they can be used the best effect.
C) The different and specific needs of the range of customers who use this type of hotel.
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